Patient Services Representative
- Goshen, IN
- Goshen Physicians
- Phys Pro Park Family Medicine (Nush/Freeze)
- Full Time - Days - 80
- Req #: 7851-6500
- Hours Scheduled: 80 hours/pay period
- Posted: May 20, 2020
Entity/Department: Goshen Physicians / Pro Park Family Med – Nush/Freeze
Shift/Hours: Days / Full Time, 80 hrs per pay period
Office Hours: Mon-Fri: 8:30 – 5
Phone hours: 8:30a-4:30p
Location:2014 S. Main St., Ste. A, Goshen, IN 46526-5235
About GP – Nush/Freeze: This is a small, close-knit office that enjoys joking around. They were a one provider office for years and recently added a new provider and 2 new colleagues and are learning to adjust to new staffing levels and new work flows. They pride themselves in knowing their patients well and being organized and efficient.
Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.
Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers and colleagues. Position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.
- Minimum Education: High school graduate or have evidence of the equivalent.
- Preferred Education: Knowledge of CPT and ICD-CM coding.
- Minimum Experience: Experience in a related work situation. Basic experience with computer data entry.
- Preferred Experience: Job-related experience in healthcare setting.