Patient Services Representative
- Goshen, IN
- Goshen Physicians
- Phys Family Medicine & Urgent Care
- Full Time - Days - 80
- Req #: 7634-6304
- Hours Scheduled: 80 hours/pay period
- Posted: March 16, 2020
Requisition #: 7634
Entity/Department: Goshen Physicians / Elkhart Family Medicine & Urgent Care
Shift/Hours: Days / Full Time, 80 hrs per pay period
Office Hours: Mon-Fri 7a-10p; Sat/Sun – 9a-5p
Location: 2824 Elkhart Rd., Goshen, IN 46526
About GP - Elkhart Family Medicine & Urgent Care: Goshen Physicians Family Medicine & Urgent Care assists patients with urgent, but not emergent, medical concerns. Additionally, the office provides access to Family Practice primary care with multiple providers seeing patients in this capacity. Currently, the office has 20+ clinical colleagues (CMA/RMA, LPN, RN, Rad Tech), 6 front office colleagues (PSR,), and 9 providers (MDs, DO, NPs, PA)
Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.
Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers and colleagues. Position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.
- Minimum Education: High school graduate or have evidence of the equivalent.
- Preferred Education: Knowledge of CPT and ICD-CM coding.
- Minimum Experience: Experience in a related work situation. Basic experience with computer data entry.
- Preferred Experience: Job-related experience in healthcare setting.